If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 14 days of your purchase.
Please note all parcels are recommended to be returned back using Recorded Delivery or similar tracked service. Refunds are issued within 10 working days of us receiving the goods with notification confirmed via the post. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged. This does not affect your statutory rights.
Non-UK customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for postage costs when re-shipping the product(s). Charges will be taken from the card used when placing your original order.
Please address return parcels to:
Kodo Bioscience Ltd
2nd Floor, 16 Swadford Street
Skipton North Yorkshire,
UK BD23 1RD